Patients who do not attend appointments create problems for other patients awaiting appointments. This currently equates to 120-150 missed appointments per month. Patients are requested to let us know as soon as possible if unable to keep an appointment.
This practice has a zero tolerance policy on abusive, aggressive or violent behaviour. In the case of violence, this will be reported immediately to the police and the patient concerned will be removed from the Practice list and will have to attend an alternative centre. In the case of abusive or aggressive behaviour, the first step will be a letter to the patient explaining that this behaviour is unacceptable. After a second warning the details of the patient will be sent to the tPCT who will find another doctor for the patient.