How to See a doctor

Phone lines are open at 8.00am to 6.00pm daily: 01535 273227.

A "Same Day Appointment" surgery is available Monday to Friday.

We aim to release 50% of our appointments one month in advance to enable patients to pre-book.

We also operate a system of Telephone Appointments to make life more convenient. If it is necessary to see any patients as a result of the telephone consultation, the doctor will see you face to face later in the day.

We will never turn away anyone who needs to speak to a doctor regarding an urgent medical matter.  Appointments are held in reserve every day for such emergencies.

We aim to offer you an appointment with a GP within 48 hours and with a healthcare professional within 24 hours.

Continuity of Care

Should a specific Doctor wish to see you after your initial appointment, they will give you a follow-up slip to give to the receptionist who will make your appointment for you.

Acute problems such as ear eache for example are usually dealt with by non specified clinicians. 

Home Visits

Home visits are reserved for those patients who are housebound and unable to get to either of the surgeries, or are too unwell to attend. You are obviously best treated in modern, well-equipped surroundings, but if you can’t get to the surgery due to illness we will try to get to you.

Please telephone before 12.00 pm if possible when requesting a home visit.

Chaperones

Committed to providing a safe, comfortable environment

The Wilsden Medical practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is important.

All patients may have a chaperone present for any consultation

All patients may have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a trained member of staff to be your chaperone.

Wherever possible we ask you to make this request when you make your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will try to provide a formal chaperone at the time of your request. However occasionally it may be necessary for you to wait or to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our full Chaperone Policy or have any questions or comments regarding this please ask at reception.