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Pharmacy 2U:  are you waiting for a prescription to be delivered?


Local doctors are asking patients waiting for prescriptions to be dispensed by the internet-based company, Pharmacy2U, to make alternative arrangements to collect their medicines.


As a result of technical problems, the company is experiencing difficulties in dispensing medicines to some of its patients.


Most patients waiting for medicines to be dispensed will have been contacted directly by the company to ensure that they make other arrangements to collect the medicines prescribed by their family doctor.


But anyone who is waiting for a prescription from Pharmacy2U and has not been contacted should visit any local pharmacy to obtain their medicines.  The pharmacist will be able to access the prescription electronically from the NHS national spine.


Speaking on behalf of the Airedale, Wharfedale and Craven and Bradford Clinical Commissioning Groups, Dr Phil Pue said:  “It’s a very busy time of year and people may not have been available to pick up their emails or telephone calls.  But it’s very important that they have enough medication to see them through Christmas and the New Year.


“Making sure people have enough medicines during the festive period until GP surgeries re-open can not only make a difference to their health but it could also ensure doctors are not called out unnecessarily or that people are not heading to A&E when they don’t need to.”


Details of pharmacies open over the bank holidays periods (Christmas and New Year) can be found here:



Electronic Prescribing Service (EPS)


From the 15th July 2015 Wilsden Medical Practice will be using the NHS Electronic Prescribing Service (EPS).


Under this service instead of a paper prescription being printed and collected, the prescription can be sent electronically to the patient's chosen pharmacy.


This is an option service, if you want your prescriptions to be sent electronically you must speak to your chosen pharmacy and nominate them officially.  Patients will not automatically have their prescriptions sent this way - it is an OPT IN service.


The NHS EPS is a secure and confidential service and your electronic prescription will only be seen by the same people who see your paper prescription now (GP practice staff, pharmacy staff, NHS prescription payment and fraud prevention agencies).


Frequently Asked Questions


Q) Will the way I order my medication change?

A) No, you will still need to request your medication either directly at the practice, on-line or inform the pharmacy if they normally order on your behalf.

Q) If I don't get a paper prescription any more, I won't get a repeat order form so how do I request my next prescription?

A) The pharmacy will give you a repeat order form when they give you your medication.


Q) How long will my repeat prescription take?

A) Please allow 2 full working days for us to process and send repeat prescriptions. Prescriptions are not processed at the weekend.
N.B. If an update or review is needed please allow more time as the doctor may need to see you before issuing more medication.


Q) If my prescription is electronic, how will you know where it is?

A) There is an audit trail on the computer so we can see if it is still at the practice awaiting approval or has been sent electronically to the pharmacy.


Q) Can all medication be sent using this electronic system?

A) No. Certain medications, such as as controlled drugs, must still be prescribed in paper format at present.


Q) I have prescriptions for catheters sent by post to the appliance company. What will happen to these?

A) These can still be printed and sent by post or you may nominate a Designated Appliance Company to receive them electronically.


Q) The pharmacy currently orders and collects my paper prescriptions. Will these automatically be converted to electronic ones?

A) No. If you wish to change to electronic  prescribing, you will need to nominate your chosen pharmacy to receive your prescriptions electronically. If you do not wish to change, then paper prescriptions will still be produced for collection.



Q) My paper prescription is currently sent automatically to the pharmacy.  Will anything change?

A) If you have nominated your pharmacy to receive electronic prescriptions as well as paper ones, then your prescription will be sent to them electronically in future.


Q) I use different pharmacies depending on where I am. Is this service suitable for me?

A) This service is more suitable for people who use the same pharmacy all the time, however you may be able to request a different pharmacy as a 'one-off'.

Q) I was using one pharmacy all the time but now I want to change to a different one. How do I do this?

A) You can change your nominated pharmacy either by informing the old or new pharmacy or by informing the practice (forms available at reception).


Q) I have started using the Electronic Prescribing Service but find it does not suit me. Can I go back to paper prescriptions?

A) Yes. Please inform your pharmacy.


Q) I have moved here from another area which was already using the Electronic Prescribing Service. Will my nominated pharmacy be changed automatically to a local one?

A) No. When you register with the practice we will remove the existing nomination to prevent prescriptions unintentionally being sent to a pharmacy which may be many miles away. Please choose a new pharmacy that is convenient for you and let them know.



 Summary of Medical Record

If you are already signed up to our on line services you will be able to access a summary of your medical record, this includes repeat medications, allergies and demographics. If you wish to view any other aspect of your record then you must apply to the Practice in writing and there will be a charge.


Would you recommend our GP surgery

From 1 December, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.


Welcome to The Wilsden Medical Practice

We are committed to providing high quality health care to around 10,000 patients across Wilsden, Cullingworth, Harden, Denholme, Sandy Lane and Allerton.

We have a large clinical team consisting of eight GPs, some with special interests, two GP Registrars, one Advanced nurse Practitioner , four Practice Nurses and two Health Care Assistants. As well as being a training practice where we regularly undertake training of healthcare professionals, together with our team of allied health workers we are able to offer a comprehensive range of services, including some minor surgery procedures at our purpose built minor surgery suite in Wilsden.

To ensure you receive the best treatment available, it is important you see the correct clinician for your condition.  Modern GP practices now offer a range of services, some that were previously only available in hospitals.Please see our  Useful_Info_leaflet  for guidance as to who you should see.  If you are still unsure our reception team will always be happy to help.


Alcohol Services

Sessions will take place for the alcohol service on Thursday afternoons from 1.00pm - 4.00pm at Wilsden.  Patients will be referred by a clinician following consultation.


Citiz ens Advice Sessions in Wilsden Surgery

Need advice?

If you need advice, on issues like benefits, debt, employment, housing, legal matters and much more, Wilsden Medical practice now hosts a weekly advice session provided by Bradford and Airedale Citizens Advice Bureau in our Wilsden surgery.

Our CAB session is held from 9.30am to 12.30pm on Friday mornings. The appointment is totally confidential and free.

So to book your appointment speak to the receptionist at Wilsden or Cullingworth.



(Site updated 01/02/2016)
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